• All payments made to Pixel-Hive are subject to the terms agreed upon before the project begins.
• Initial deposits and advance payments are non-refundable once work has started.
• A full refund may be considered only when the project has not yet started.
• If a project is cancelled after work begins, the client will be charged for the work already completed.
• No refund will be issued after the final files, website, design, video, application, or other completed service has been delivered.
• Refunds are not available for delays caused by missing content, late feedback, approval delays, or changes requested by the client.
• Revision requests must remain within the original project scope. Additional work or major changes may require extra payment.
• Third-party expenses, including hosting, domains, software, advertising costs, stock assets, plugins, and payment-processing fees, are non-refundable.
• Refund requests must be submitted in writing within 7 days of the payment date.
• Approved refunds will be returned through the original payment method within 7–14 business days.
• Pixel-Hive reserves the right to review each refund request based on the project agreement, completed work, and circumstances.
• Clients should contact Pixel-Hive before opening a payment dispute or chargeback so the matter can be reviewed and resolved directly.